Business Process Outsourcing

Flex Faster to Business Changes With Customized, Agile BPO


All businesses are under intense pressure to earn value on their operational assets. But no two businesses are alike. That’s why NTT DATA delivers its Business Process Services (BPO) with an agile, customized approach.

We’re different because we focus our BPO services around process optimization and efficiencies by creating synergies between IT and BPO. We also emphasize the value of better data management and analytics to help you make more informed and more competitive business decisions.

Backed by deep domain and technology expertise in multiple industries, we can deliver innovation when and where you need it. And as one of the few service organizations that is CMMI Services Level 3 compliant, we have demonstrated the process optimization, control, and rigor that fast-tracks tangible results. As a result, you can stay competitive, expand product offerings, and enter new markets with less risk. Most of all, we sustain long-term, deep relationships with our customers, so you can count on us as a trusted business partner long after near-term gains have been achieved.

Get Customized BPO Solutions With Flexibility and Global Reach

Our solutions and services can be purchased individually (to assist in targeted business areas or overflow situations), or as a full-service BPO model where we become a full partner with you and your respective software vendor(s). NTT DATA provides services onshore, offshore, or on a blended-shore delivery model. We can work with you to fine tune the delivery model to allow for maximization of savings while not compromising internal policies or regulatory requirements.

Financial Services

Flex your business to adapt faster and thrive during these high pressure times to make your processes not only more efficient, but more transparent. Our BPO services for the financial services industry can help you gain the improved control, compliance, and insight you need to stay competitive.


Improve accuracy and increase efficiency across member and claim lifecycles during peak processing times while your personnel focus on core responsibilities. Plus, you’ll get optimal results from our subject matter experts with deep healthcare industry and technology expertise.


Get innovation where and when you need it to rapidly adapt operations, customer service, and compliance processes to the ever-changing insurance marketplace. We’ll help you create synergies between IT and BPO to reduce expenses and optimize customer satisfaction.


Flex your business faster to stay one step ahead of retail customers and satisfy their market demands and preferences. Let us help you optimize the analysis and management of your customer and market data. Our BPO services for retail help you make faster, more informed decisions that lead to improved efficiency and increased customer loyalty.

Shared Services (Finance, Accounting, and Human Resources)

Manage your operational assets across F&A and HR lifecycles. Our agile BPO services drive cost savings, improve efficiency, and optimize employee relations. Look to us to provide the flexibility, global reach, and technology and business process know how for a complete process modernization solution.

Travel & Hospitality

Deliver a great customer experience across the customer sales lifecycle, regardless of rapid changes to networks and distribution channels. We’ll help you get to the next level by managing and optimizing travel agent commissions, reducing data errors, mitigating risk, and improving the quality of your analytics.