Travel and Hospitality

Thrive in an Increasingly Dynamic Market

Overview:

Competing effectively in the travel and hospitality industry requires delivering the convenience, pricing, and services that ensure your customers come back soon and often.

NTT DATA is a trusted advisor and proven provider of business and IT solutions to leading travel and hospitality companies worldwide. Our IT and Business Process Outsourcing (BPO) solutions help them increase customer loyalty and maximize profitability.

We help companies think smart about their IT investments and act fast to meet changing demands by leveraging our expertise in designing, building, operating, and optimizing mission critical systems, such as central reservations, property management, web booking, and customer loyalty programs. Clients also engage our gamification expertise to enhance customer loyalty and work with us to ensure their online and mobile strategies meet customers’ constantly changing needs.

In the airline segment, we have helped companies develop passenger check-in, airline availability, airline cargo, departure control, and airline message interface solutions bringing added efficiency, productivity, and convenience.

Optimizing Enterprise Applications

Every day, we help clients develop, implement, and operate enterprise applications, such as SAP and Oracle, as well as manage and optimize the business processes that support continuous growth and improved customer satisfaction.

Modernizing Environments

Our clients can’t afford a moment of system disruption. That’s why they turn to NTT DATA to help them modernize with less risk. We have experience helping companies successfully manage the risks associated with migrating from expensive and unreliable legacy technologies to newer, more reliable and more flexible solutions.

Solutions:

NTT DATA is a trusted advisor and proven provider of global business and IT solutions for travel and hospitality companies seeking to improve and scale their operations.

Advisory Services
  • Travel and hospitality industry advisory services
  • Business and technology strategy
  • Global expansion and localization
  • Organizational and operational efficiency
Application Services
  • Distribution, multi-channel management, and digital commerce solutions
  • Customer loyalty solutions
  • Application development, customization, and integration
  • Enterprise applications systems, including SAP and Oracle
  • Quality assurance and testing services
  • Gamification engagement models and game mechanics
Business Process Outsourcing
  • Rapid Rate Loading
  • Alternative distribution systems
  • Online travel agent direct connection systems
  • Central reservation systems
  • Global distribution systems
  • Property management systems
  • Automation tools
Enterprise Applications Systems
  • SAP
  • Success Factors
  • Arriba
  • Oracle
  • Sales Force
  • Microsoft
Global Infrastructure and Cloud Lifecycle Services
  • Advisory
  • Modernization
  • Operations
  • Management
  • Hosting
Modernization Services
  • Acquisition integration
  • Legacy systems migration
  • New/upgrade system consultation